Welcome to myIT.com Support Center. We pride ourselves on 24/7 monitoring and preventative planning, but problems can still arise. With a variety of ways to submit a ticket, you can expect fast response times, and a quick resolution to whatever technology throws your way.
How to Submit
Give us a call at:
817.835.0000
For after-hour calls, please leave name, company, phone number, and a description of the issue.
How to Submit
Send us an email at:
help@myIT.com
Please include your name, company, phone number, and a description of your issue.
How to Submit
Level of Issue
Please read the description below to determine which level of severity the issue is.
Level – High
- Whole company is affected, major business processes are stopped.
- Departments or large groups affected, major business process are stopped.
- One user or small group affected, major businesses processes are stopped.
Level - Medium
- Whole company is affected, business is degraded, but reasonable workaround exists.
- Departments or large groups are affected, business is degraded, but reasonable workaround exists.
- One user or small group affected, business is degraded, but reasonable workaround exists.
Level – Low
- Whole company is affected, more of an irritation than a stoppage.
- Departments or large groups affected, more of an irritation than a stoppage.
- One user or small group affected, more of an irritation than a stoppage.
Submit by Phone
Submit by Email
Submit by Client Portal
Priority
Non – Emergency
Urgent
Emergency
Priority
Non – Emergency
Urgent
Emergency
Priority
Non – Emergency
Response Time
Weekdays 8am – 5pm
We are ready to answer your call!
After Hours & Weekends
Leave a message and a tech will return your call in 30 minutes or less!
Additional $100 for after hour requests.
Response Time
Weekdays 8am – 5pm
We are ready to answer your email!
After Hours & Weekends (For Level – High)
Leave a message and a tech will return your call in 1 hour or less!
Additional $100 for after hour requests.
Response Time
Weekdays 8am – 5pm
We are ready to answer your request!
After Hours & Weekends
Submit a ticket and a tech will reach out the following business day!
*For a more detailed breakdown of response times, action planning, and resolution times, please refer to the SLA provided to your company.
Next Step
When actively working on your ticket, we may ask you to click on of the links below to further assist the process. Please wait for a technician’s instructions on which link to click and what to do next.
